Director of Residential Services

Director of Residential Services 

Reports to: Chief Executive Officer (CEO) 
 

Join Us in Making a Lasting Impact 

At SafeHouse Denver, we’ve spent 48 years empowering survivors of domestic violence—and we’re just getting started. We’re seeking a skilled and compassionate Director of Residential Services to help us expand our impact and elevate the support we provide.  If you’re a mission-driven leader who goes the extra mile and believes in the power of trauma-informed care and harm reduction, you’ll find a meaningful home here. We’re as committed to your growth as we are to the healing of those we serve. Come help us create a community where survivors are believed, supported, and safe. 

Who We Are 

At SafeHouse Denver, we lead with heart, purpose, and a commitment to creating safe, supportive spaces for survivors. We are a mission-driven team guided by a culture of excellence—and we don’t just talk about our values, we live them every day. These seven core values define how we work, how we lead, and how we treat one another: 

• Trust 
  We build trust by being reliable, honest, and transparent. Our team leads with integrity, and we create environments where survivors and staff feel safe, seen, and supported. 

• Dedication 
  We show up with passion and purpose. We are intentional about our work and committed to creating lasting impact in the lives of those we serve. 

• Compassion 
  We listen first and lead with empathy. We understand that healing takes time and patience, and we honor every person’s unique journey with kindness and care. 

• Collaboration 
  We believe in the power of teamwork. We support each other, share knowledge, celebrate wins, and know that a little laughter goes a long way in this work. 

• Innovation 
  We are bold, curious, and unafraid to ask, “what if.” We embrace change, learn constantly, and look for better ways to serve, grow, and lead. 

• Leadership 
  We lead from every seat with integrity, ethics, and optimism. We take ownership, think critically, and focus on solutions—not just problems. 

• Inclusion 
  We are stronger because of our differences. We embrace diverse experiences and perspectives, and we are intentional about creating equitable, welcoming spaces for all. 

Who You Are 

You are a mission-driven leader with a heart for service and a mind for strategy. You bring a deep commitment to the values and vision of SafeHouse Denver and are ready to lead with compassion, clarity, and conviction. You're not just seeking a job—you’re answering a calling to make a measurable impact in the lives of survivors and in the field of victim services. 

Here’s what makes you a strong candidate: 

• Purpose-Aligned: You’re deeply committed to the mission and vision of SafeHouse Denver and are ready to lead by example as a visible, reliable, and respected leader in a 24/7 residential environment. 

• Proven Leadership: You hold a bachelor’s degree in a relevant field and have at least five years of management experience. A graduate degree in nonprofit management, psychology, or social work is a bonus. 

• Residential Services Expertise: You've successfully led programs in human services or victim services—preferably in a residential setting—and have overseen contracts, maintained compliance with funders, and ensured operational excellence across facilities. 

• Site Leadership Excellence: You’re prepared to serve as the primary site leader for at least two residential facilities. You bring a strong sense of ownership, responsibility, and commitment to maintaining safe, trauma-informed, and effective environments. 

• Crisis Response Pro: You’re highly skilled in crisis intervention and have experience training teams in intervention strategies and motivational interviewing. 

• Strategic Thinker & Problem Solver: Your critical thinking skills are unmatched. You can see the big picture, anticipate challenges, and navigate complexity with confidence and care. 

• Operational Savvy: You have hands-on experience managing high-functioning teams and executing the full range of responsibilities required to run a 24/7 facility. You're flexible, self-motivated, and thrive in fast-paced environments. 

• Data-Driven & Results-Oriented: You have a strong grasp of program outcomes, data collection, analysis, and applying trends to improve services. You’ve developed, evaluated, and operationalized innovative programming and regularly use client experience surveys to inform continuous improvement. 

• Deadline-Driven Communicator: You have exceptional writing and editing skills, and you can produce high-quality progress reports and correspondence under tight deadlines with accuracy and attention to detail. 

• Tech-Savvy & System Fluent: You’re proficient in Microsoft Office (especially Excel and PowerPoint), case management platforms, and digital communication systems. 

• People-Centered Leader: You know how to foster meaningful relationships across diverse teams and communities. You lead with emotional intelligence, cultural competence, and a commitment to inclusive leadership. 

• Team Developer & Policy Expert: You’ve successfully led and developed diverse teams of service professionals. You know how to create, implement, and review policies that ensure best practices in residential services. 

• Mission-Minded Manager: You understand the unique demands of nonprofit management and appreciate the essential role of community engagement and donor support in sustaining and growing impactful programs. 

• Detail-Oriented Achiever: You pride yourself on your ability to juggle multiple responsibilities while maintaining exceptional attention to detail, accuracy, and organization. 

• Subject Matter Enthusiast: You bring strong knowledge of domestic violence and human services and remain informed on best practices, trends, and trauma-informed care principles. 

What You Are Expected to Accomplish 

. Fully in charge of the operations of SafeHouse Denver’s residential services including daily operations, 24/7 crisis line, and on-call coverage for emergencies. 

. Be accountable to all contractual deliverables and timely communicate with the CEO to ensure residential program contracts are maintained and accurately reported.  

. Always maintain client confidentiality, while following agency, state, federal laws.  

. Develop and conduct regular training sessions for staff on how to input and manage data in the system. Ensure the accuracy and security of client records.  

. Implement and successfully execute all agency initiatives, ensuring that all residential work aligns with the agency’s strategic goals.  

· Collaborate closely with SafeHouse Denver’s Facility Manager to ensure the proper condition of residential facilities and a safe and healthy community environment for everyone.   

. Must be able to effectively develop staff and cultivate a healthy, supportive team environment that allows all team members to thrive.   

. Oversee residential openings and facilitate an equitable screening process for new residential clients. 

. Consistently engage and connect with residential clients and encourage advocates to establish meaningful connections with survivors in residential programs.   

. Conduct safety checks, resolve problems, and communicate concerns to the CEO. 

. Work closely with the Communications Manager to provide survivor narratives. 

. Work closely with the Community Engagement Manager to ensure community activities are covered (presentation facilitation or tabling), when needed.   

. Perform duties as assigned and/or as the program or agency changes or develops.  

. A reliable form of transportation is required.  

What We Offer: 

· Competitive Pay: $75,000 - $85,000 starting salary range. Salary is negotiable. Full-time exempt position. Annual performance evaluations with an opportunity for merit-based increases after one full year of employment.  

· Fantastic benefits package, including plenty of paid time off for rest and vacations, an employee wellness program, employee health insurance coverage paid 90% or more by the employer, and a retirement plan with employer match, as the agency’s budget allows.  

· Work with committed people who want to impact change and be part of a movement that strengthens our community.  

What Are You Waiting For? 

To apply, please send your resume, cover letter, and personal mission statement to Jameson Kapinos at [email protected], indicating Director of Residential Services in the subject line. SafeHouse Denver is committed to creating a diverse, inclusive, and equitable workplace.

SafeHouse Denver is an Equal Opportunity Employer and welcomes individuals of all backgrounds, experiences, and abilities to apply.